Return and exchange policy

This Return and Exchange Policy applies to all purchases, orders, and transactions made through our official website. By completing a purchase, you agree to abide by all terms, conditions, and requirements outlined in this policy. The company may update or revise this policy at any time without prior notice, and the latest version will take effect immediately upon publication. The policy is intended to safeguard customer rights, provide transparency in service, and ensure a secure and reliable online shopping experience for all users.

Customers are eligible to request a return or exchange within 30 calendar days from the date of delivery. Returned or exchanged items must be in original, unused condition, free from any signs of wear, damage, dirt, or alterations. All original packaging, labels, tags, accessories, parts, user manuals, and gift boxes must be included and intact. Items that have been resold, transferred, or used commercially are not eligible for return. Products showing customer-induced damage, missing components, broken seals, or compromised packaging cannot be returned or exchanged.

Certain items are non-returnable and non-exchangeable to maintain hygiene, safety, and proper inventory management. These include personal care products, beauty tools, health-related items, customized or personalized goods, made-to-order products, clearance or promotional items, discounted bundles, and products explicitly marked as “Final Sale.” These items cannot be refunded or exchanged under any circumstances.

If you receive an item that is defective, damaged during shipping, missing parts, or does not match your order due to a packaging or shipping error, contact our customer support team within 48 hours of delivery. Clear photos, videos, and order information must be provided for verification. Once confirmed, we offer a free replacement, a full refund to the original payment method, or a partial refund if you choose to keep the item. All return shipping and reshipping costs for defective items are covered by the company.

Customers wishing to return products for personal reasons, such as dissatisfaction with size, color, or style, may do so within the 30-day period if the item remains in perfect condition. In these cases, return shipping and handling costs are the customer’s responsibility, and the original shipping fee is non-refundable. Refunds are processed within 3 to 7 business days after the returned item has been received and inspected.

Exchanges for different sizes, colors, or styles can be arranged by contacting customer service with your order number, a product photo, and the desired replacement specifications. Exchanges are subject to current stock availability, and if the replacement item is unavailable, alternative solutions or full refunds will be offered.

All refunds are issued to the original payment method, and we cannot process refunds to alternate accounts for security reasons. The timing of refunds depends on banking and payment processing schedules, typically arriving within 7 to 14 business days. Customers returning items should use a secure, trackable shipping method and retain the tracking number and receipt until the return or exchange is completed. Improperly packaged returns may be rejected during inspection.

For any questions regarding returns, exchanges, refunds, product issues, or policy clarifications, contact our customer support team by email at brumatus@outlook.com or by phone at (752) 956-9630. The company retains the final right of interpretation of this Return and Exchange Policy, and all disputes will be resolved according to the latest published website rules and relevant e-commerce industry standards.