Privacy Policy

BrüMate LLC has established a detailed privacy framework that explains how the company, along with its internal divisions, wholly owned subsidiaries, and affiliated partners, manages personal user information at every stage of interaction with the brand. This framework outlines the methods for securely collecting, using, and sharing personal data, while providing users with clear control options over their information. It applies to all scenarios in which users voluntarily provide personal information, including official brand websites, mobile applications for shopping and membership management, physical retail stores, brand experience centers, and any other online or offline interaction points. Personal information includes any identifiers, contact details, behavioral data, or device-related information that can directly or indirectly establish an individual’s identity or link to their daily life. Users are encouraged to review the full privacy policy before completing purchases, registering accounts, or submitting any personal materials. Staff recruitment information and employee-related workplace data are excluded from this policy and are governed under separate internal employee management rules.

The brand gathers personal information through three primary channels. The first is voluntary submission by users, which includes filling out service forms, completing orders, participating in promotional activities, and responding to official surveys. The second involves automatic collection via standardized tracking tools and cookies embedded in the official website and mobile applications, which record device data and browsing patterns without accessing core private content. The third channel is through legally compliant acquisition from authorized third-party partners, such as marketing cooperation platforms, professional data service providers, and official social media channels. The types of information collected include basic identity details like full names, birth dates, postal addresses, phone numbers, and email addresses, as well as device IP addresses, payment verification data, historical order information, after-sales evaluations, and shopping preferences. Voluntarily submitted multimedia content, sensitive identification documents, and network activity logs may also be included. The brand uses these data points to build consumption profiles and optimize personalized user experiences. Sensitive data is strictly applied to operational management, platform security, risk prevention, personnel protection, and product quality monitoring, and is never sold for commercial profit.

BrüMate only shares necessary personal information with compliant service partners and never discloses user data to unrelated third parties. Data retention periods are determined according to business needs, privacy sensitivity, and regulatory requirements. Users can manage marketing permissions at any time, unsubscribe from promotional emails, and still receive essential account and after-sales notifications. SMS and voice marketing alerts are opt-in only, with straightforward unsubscribe options available. While the platform maintains strong encryption and internal access controls, the inherent risks of internet transmission mean absolute data security cannot be guaranteed.

The platform is intended exclusively for adult users over the age of 18. Any inadvertently collected information from minors is promptly deleted in accordance with regulatory rules. BrüMate reserves the right to revise the privacy statement in response to business or legal changes, with updated clauses posted on the official website and major adjustments notified through email or platform alerts. Users can contact a dedicated privacy mailbox or customer service line for detailed inquiries. Specific supplementary clauses for California residents outline local data collection practices, authorized sharing, retention schedules, and user rights, including annual data access requests, correction, deletion, and opt-out of data sharing. Users may appoint authorized representatives to submit privacy requests, and real-name verification is conducted to ensure proper protection of personal information.